Transition to the new service

Transitioning to a new kerbside waste contract can present a number of challenges.  The new contract starts on 2 April 2018, however some activity needs to take place in the lead up to the new service to be ready for the start date.  During the transition period:

  • New bins will be delivered to households
  • Old bins will be removed from households
  • A kitchen caddy will be provided to every household to assist in the separation of food waste
  • Households will need to adjust to a change in separating food organics to be placed in the new combined food organics and garden organics bin
  • Some residents will be joining the Council managed service for the first time

Please read over the information below to ensure you know what to expect during the transition to the new contract.  This is a significant and difficult process and the patience of the community is greatly appreciated.

Please contact Wagga Wagga City Council on 1300 292 442 if you have any questions throughout this period.

Delivery of new bins

New bins will start to be delivered to properties from 12 February 2018.  It is anticipated that these deliveries will be completed by 23 March 2018.

Your three new bins and kitchen caddy will arrive all together on your nature strip.  Your kitchen caddy will be attached to your new combined food organics and garden organics bin.  Inside your kitchen caddy you will find your roll of 150 compostable liners as well as an information pack. The information pack includes:

  • Instructional sheet for the removal of old bins
  • Collection calendar
  • Service information booklet

75,000 new bins will be mobilised during this delivery period which is why this process takes time.

If you have not received your new bins by 26 March, please contact Wagga Wagga City Council on 1300 292 442.

Please note: new bins will not be emptied until the start of the new contract on 2 April.

UPDATE:
Between 19 February and 23 February the following areas should anticipate bin delivery:

Tatton, Bourkelands, Tolland, Mount Austin, Kooringal, Turvey Park and East Wagga Wagga

Removal of old bins

Old bins will start to be removed from properties following their final waste collection after 19 March 2018.  It is anticipated that this process will be completed by 20 April 2018.

Why are my bins being removed?

Old bins need to make way for the new.  The three old bins do not meet the Australian standard and need to be upgraded.  The kerbside bin colour standard is in place to make waste separation easier for everyone, no matter where they live or where they move to.  Some of the old recycling bins are also made of a denser plastic which makes them much heavier and more difficult to manoeuvre to the kerbside.

Old bins will be given a new life through recycling and be turned in to new plastic products including new garbage bins.

What do I need to do?
Monday 19 to Friday 23 March

If you are normally due to place all three bins out:

  • once your bins have been emptied, place the garden waste bin and recycling bin on their side on the nature strip
  • return your general waste bin to your property for use over the next week

If you are due to place only your general waste bin out:

  • return your general waste bin to your property for use over the next week
Monday 26 March to Friday 30 March

If you are normally due to place all three bins out:

  • once your bins have been emptied, place all three bins on their side on your nature strip

If you are normally due to only have your general waste bin out:

  • once emptied, place your general waste bin on its side on your nature strip

Please note: old bins will not be emptied following the start of the new contract on 2 April.

I'm receiving this service for the first time

Welcome to the Council managed kerbside service.  This service consists of a three bin system which includes:

  • 240L food organics and garden organics bin collected weekly
  • 240L recycling bin collected on the alternate fortnight to your general waste bin
  • 140L general waste bin collected on the alternate fortnight to your recycling bin

You will also be provided with a kitchen caddy and a roll of compostable liners to help separate food waste in your kitchen.

Please refer to the information booklet that was delivered with your new bins to learn about what wastes go in which bin.  Or you can search the A-Z guide.

Bin delivery

All households receiving the Council managed kerbside service will receive new bins.  New bins will start to be delivered to properties from 12 February 2018.  It is anticipated that these deliveries will be completed by 23 March 2018.  If you have not received your new bins by 26 March, please contact Wagga Wagga City Council on 1300 292 442.

Your three new bins and kitchen caddy will arrive all together at the front of your property.  Your kitchen caddy will be attached to your new combined food organics and garden organics bin.  Inside your kitchen caddy you will find a roll of 150 compostable liners (this is enough to last most households a full year) as well as an information pack.  The information pack includes:

  • Instructional sheet for the removal of old bins (new service areas should disregard this information)
  • Collection calendar
  • Service information booklet

As you are receiving the Council managed kerbside service for the first time, please disregard information relating to the removal process of old bins.  However, it is up to residents with existing private arrangements to notify their provider of their intention to cease their collection.

When to place your bins out for emptying

Each week you will place two bins out for emptying.  Your food organics and garden organics bin (green lid) will go out weekly.  Your recycling (yellow lid) and your general waste bin (red lid) should be placed out on alternating fortnights.  Your collection day will be located on the sticker on the side of your bin.  This sticker will also indicate whether your recycling and general waste bin is emptied on a Week 1 or Week 2 schedule.  Follow the collection calendar that will be included in your information kit to determine what bins you will place out on a particular week.

Bin placement

Bin placement may differ from the arrangements held with previous service providers.  Please become familiar with the requirements under the Council managed kerbside service:

  • Bins should be no further than 1 metre from the kerb
  • Place bins on the kerb before 6am on the day of collection
  • Position bins so that the opening lid faces the street
  • Keep a space of 50cm between bins
  • Return your bin to your property as soon as possible after emptying
Bin rejection

In the unlikely event that your bin is rejected, there are a few reasons why this may have occurred.   Please be aware that bins may be rejected due to:

  • Placing the wrong item in the wrong bin
  • The bin being overfull
  • The bin being too heavy
  • The bin not being a Council issued bin
  • The contents being jammed or stuck in the bin
  • Access being obstructed eg. vegetation, bin placed too far from kerb, placed too close to another bin, animal attack
  • The bin was placed the wrong way around
Contact

We appreciate that this is a significant change to the way you may have been managing your waste.  Please contact Council on 1300 292 442 or via waste@wagga.nsw.gov.au with any questions you may have about the Council managed service.

You can also chat one on one with Council staff at any of the activities taking place ahead of the start of service.  Head to our 'Let's Chat' page to see where and when events will be taking place.